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The focus of the UCF IT Support Center is to provide proactive customer assistance to facilitate communication and coordination with the UCF community regarding the University’s communications and technology services.
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Designing of Assessments One area of concern with how to prevent or help avoid acts of plagiarism in the online environment, is how effectively to design assessments to prevent academic dishonesty. They guide their clients through troubleshooting steps, coordinate with second level support for further investigation, and ultimately find a resolution for the issue. Sixty percent of those surveyed believe plagiarism is increasing (iThenticate, 2012). When providing technical support, these knowledgeable representatives are the consistent point of contact for community members. UCF ORC/Research Integrity Compliance (RIC): Quick Start Guide to iThenticate P age 3. They often act as detectives, tracing down a general UCF information request or troubleshooting a technical issue for a system that is supported by UCF IT. Their duties range from directing calls to providing complex technical support. As the friendly voice on the other end of the line, they provide exceptional Tier One customer service and support to the UCF community for all services within their scope of support. CREOL, The College of Optics and Photonics University of Central Florida 4304 Scorpius St. This team serves as the central point of contact for the university as well as UCF IT.